Refund policy

Damaged products

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sometimes mistakes happen in the printing or shipping process and your order gets damaged. If this happened to your item(s), contact me at contact@yue-arts.com. Please send me your order number and pictures of the damaged item. 

Non-returnable items

I do not offer returns for change of mind, only for items that are faulty or damaged, as each item is made to order. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Returns 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@yue-arts.com.

You can always contact us for any return question at contact@yue-arts.com.  

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.